Welcome to our FAQ section! We’ve compiled answers to some of the most commonly asked questions about shopping at Haider Fragrances. If you still need help, feel free to contact us directly.
1. What types of products do you sell?
Ans. We offer a premium selection of long-lasting perfumes, attars, and fragrance oils for both men and women. Each product is carefully crafted to ensure top-quality scent and performance.
2. Are your perfumes original and long-lasting?
Ans. Yes! At Haider Fragrances, we take pride in delivering high-quality, long-lasting fragrances made from premium ingredients. Our products are perfect for daily use and special occasions.
3. How do I place an order?
Ans. Simply:
- Browse our collection
- Add your desired items to the cart
- Proceed to checkout
- Fill in your shipping details and choose a payment method
- Place your order!
4. What payment methods do you accept?
Ans. We currently accept the following payment options:
- Cash on Delivery (COD)
- Bank Transfer
- Easypaisa / JazzCash
- Online payment gateway (Coming Soon)
5. How long does delivery take?
Ans. Delivery typically takes:
- 2–5 business days in most cities across Pakistan
- Remote areas may take slightly longer
You’ll receive a tracking number once your order has been dispatched.
6. Do you charge for shipping?
Ans. Shipping charges vary based on your location and order amount. Orders above PKR [Insert Amount] may qualify for Free Shipping. Full details can be found in our Shipping Policy.
7. Can I return or exchange a product?
Ans. Yes, under specific conditions. We accept returns for:
- Wrong item delivered
- Damaged or leaked products
- Defective or expired products
Please visit our Return & Refund Policy for complete details.
8. Do you offer international shipping?
Ans. At the moment, we only deliver within Pakistan. We are working to expand our reach and hope to offer international shipping in the future.
9. Can I cancel my order?
Ans. Yes, but only if the order hasn’t been dispatched yet. You must cancel within 2 hours of placing the order by contacting us at support@haiderfragrances.com or via WhatsApp.
10. How can I contact your support team?
Ans. We’re here to help!
📧 Email: support@haiderfragrances.com
📱 WhatsApp: +92-XXX-XXXXXXX
📍 Instagram / Facebook: @haiderfragrances
11. Do you offer gift packaging?
Ans. Yes! Just select the gift packaging option at checkout or let us know in the order notes. We’ll make it special for you or your loved one.
12. Are your products suitable for sensitive skin?
Ans. Most of our products are crafted with gentle, skin-friendly ingredients. However, we recommend a patch test before regular use, especially for sensitive skin.
13. How do I track my order?
Ans. Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use this number to track your order on our courier partner’s website. If you don’t receive a tracking number within 48 hours, please contact us.
14. What should I do if I receive the wrong or damaged item?
Ans. We’re truly sorry if that happens! Please:
- Take clear photos of the package and product
- Contact us within 24 hours of delivery
- Email us at support@haiderfragrances.com or message us on WhatsApp
We’ll resolve the issue as quickly as possible, either by sending a replacement or issuing a refund according to our Return & Refund Policy.
15. Can I order in bulk for gifting, weddings, or corporate events?
Ans. Absolutely! We accept bulk and customized orders for events, giveaways, and corporate gifts.
Please contact us at sales@haiderfragrances.com with your requirements and we’ll get back to you with a custom quote.
16. Do you offer any discounts or promo codes?
Ans. Yes, we frequently run promotional offers, discounts, and special bundles. Follow us on social media and subscribe to our newsletter to stay updated with the latest deals!
17. What is the shelf life of your perfumes and attars?
Ans. Our perfumes and attars typically have a shelf life of 2–3 years when stored properly in a cool, dry place away from direct sunlight. Always close the cap tightly after use.
18. Can I reorder a product I loved?
Ans. Definitely! You can easily reorder any previously purchased product by:
- Visiting the product page again and adding it to your cart
- Or logging into your account and checking your order history
19. Do I need an account to place an order?
Ans. No, you can place an order as a guest. However, creating an account helps you:
- Track your orders
- Save delivery addresses
- View your order history
- Get access to exclusive offers
20. Do you sell testers or sample packs?
Ans. Yes! We offer sample kits and mini perfume testers so you can try different scents before committing to a full-size bottle. Check out our “Try Before You Buy” section on the website.
21. Are your products unisex?
Ans. Many of our fragrances are unisex, suitable for both men and women. We also offer scent collections specifically designed for men, women, and neutral preferences. Product descriptions will guide you accordingly.
22. Can I request a custom fragrance blend?
Ans. Yes! Haider Fragrances provides custom perfume blending services (on request). If you have a particular scent idea in mind, contact us for a personalized consultation.
23. Do you have a physical store or are you online only?
Ans. Currently, we are an online-only store. However, we’re working on partnerships and may soon open physical outlets or pop-up booths. Stay tuned!
24. Are your attars alcohol-free?
Ans. Yes! All of our attars are 100% alcohol-free, making them ideal for daily wear, religious use, and sensitive skin.
25. How can I collaborate or become a reseller/affiliate?
Ans. We love working with influencers, resellers, and fragrance lovers!
Please email us at partnerships@haiderfragrances.com with your profile or business proposal. We’ll be happy to explore the opportunity with you.